Koww FAQ – All Your Questions Answered

No. Under koww's policy, each person may only hold one account. If multiple accounts belonging to the same individual are detected, all accounts may be suspended and balances forfeited. This rule is strictly enforced to maintain a fair and secure gaming environment.

On the login page, and click the "Forgot Password?" link. A reset link will be sent to your registered email. Click the link to set a new password. The reset link is valid for 15 minutes. If you don't receive the email, check your spam folder.

koww conducts KYC (Know Your Customer) verification in line with international standards. This confirms your identity, prevents fraud, and ensures secure transactions. Verification is typically completed by uploading a photo of your national ID or passport. KYC is mandatory before large withdrawals.

To close your account, email support@koww.bet or let us know via live chat. The support team will complete the process within 24 hours. Make sure to withdraw any remaining balance before closing. A temporary suspension is also available as part of our responsible gaming options.

koww supports all major payment methods in Bangladesh: bKash, Nagad, Rocket, Dutch-Bangla Mobile Banking, Visa, and Mastercard. Each method has its own deposit and withdrawal limits and processing times. Visit the Cashier page for the most up-to-date information.

The minimum deposit at koww varies by payment method. Mobile banking generally starts from as low as BDT 100. Limits may differ for card payments. Check the Cashier page or contact support for the latest details.

Withdrawal requests on koww are typically processed within 1 to 24 hours. Mobile banking is usually the fastest option. However, if KYC verification hasn't been completed, your first withdrawal may take longer. You can check the status of any withdrawal in your profile's transaction history.

First, refresh the page and wait 5–10 minutes. If the balance still doesn't appear, contact live chat or email support@koww.bet with your transaction reference number. The support team will verify and resolve the issue promptly. Having a screenshot of the payment ready will speed things up.

koww generally does not charge any additional fees on deposits or withdrawals. However, your payment provider (bKash, Nagad, etc.) may apply their own service charges. These charges are governed by the respective provider's policies and are outside koww's control.

When you register on koww and make your first deposit, the welcome bonus is automatically credited to your account. The bonus amount and terms may change from time to time. For the latest offer, Bonus Page Visit us. Please read the wagering conditions carefully before using any bonus.

The wagering requirement is the number of times you must place bets on your bonus amount before it can be withdrawn as cash. For example, a 10x wager on a ৳500 bonus means you need to bet ৳5,000 in total before the bonus converts to withdrawable cash. For full details on koww's bonus terms, bonus page available.

koww voucher codes are distributed via social media, email newsletters, and promotional campaigns. To redeem a voucher, voucher page and enter the code in the designated field. Each voucher has its own expiry date and terms of use.

At koww, you earn loyalty points on every bet you place. These points can be converted into real cash, free spins, or special rewards. Play regularly and hit certain point milestones to level up and unlock even greater benefits. For more details, rewards page See.

koww offers Live Casino, slots, table games (Blackjack, Roulette, Baccarat), Sports Betting, virtual sports, and much more. New games are added every week. To see the latest, New Games Page Visit.

Yes, all games on koww are powered by certified Random Number Generators (RNG), which are regularly audited by independent third parties. Live Casino games are streamed in real time with live dealers. koww operates with full transparency.

koww's system saves your game status at the point of disconnection. Once you reconnect, you'll be able to see the game result. Slots feature auto-save, so no rounds are lost. For live games, if you don't return within the allotted time, the outcome is determined according to the game's rules. If you experience any issues, contact support with your transaction ID.

koww's High Roller Program High-volume players enjoy exclusive perks: a dedicated account manager, higher withdrawal limits, custom bonus offers, access to VIP tables, and invitations to special events. Visit the High Roller page to learn more.

Yes, koww uses industry-grade SSL encryption to keep all your personal and financial information secure. Our Privacy Policy your data is never sold to third parties. We follow international standards for data protection.

Go to Profile Settings, open the "Security" tab, and enable 2FA. You can set it up via Google Authenticator or SMS verification. Once active, a code will be sent to your mobile at every login — without it, access will be denied. Enabling 2FA is strongly recommended to keep your account secure.

Change your password immediately and notify us via support@koww.bet or live chat. The support team will take immediate steps to secure your account. If necessary, the account may be temporarily suspended pending investigation. For your safety, avoid logging in on unfamiliar devices.

Absolutely. koww takes responsible gaming very seriously. Our Responsible Gaming page Options include deposit limits, self-exclusion, and cooling-off periods. If you notice signs of problem gambling, set limits yourself or reach out to support.

To download the koww app, download page Go ahead. To download the APK file directly for Android, enable "Install from unknown sources" before installing. iOS users can install via the App Store. If you run into any installation issues, contact support.

Yes, koww is fully mobile-responsive. Even without the app, you can access all games and services through Chrome, Firefox, or any modern browser. That said, the dedicated app offers faster performance and push notifications.

Updates typically include new features, security improvements, and bug fixes. Some features may not work properly on older versions. We recommend updating as soon as you receive an app update notification. download page The latest version is available.