Koww's Terms & Conditions – Transparently, in Bengali

By accessing or using the koww.bet website or mobile application, you are deemed to have fully accepted these Terms & Conditions. These terms constitute a legally binding agreement between koww and its members.

Koww is a licensed online gaming platform operating in compliance with all applicable laws and regulations. We are committed to integrity, transparency, and responsible gaming.

These Terms & Conditions are published in both Bengali and English. In the event of any dispute, the Bengali version shall prevail.

To open an account with koww, you must meet the following requirements. These conditions are in place to protect members and ensure the platform runs smoothly.

• You must be at least 18 years of age at the time of registration.
• All information provided must be truthful, accurate, and up to date.
• Only one account may be opened per National ID or passport number.
• If members of the same household share a device or IP address, the support team must be notified in advance.
• The phone number and email address used during registration must be active and belong to you.
• Members are solely responsible for keeping their account password secure.

For KYC (Know Your Customer) verification, koww may request a national ID, passport, or other relevant documents at any time. Withdrawals may be temporarily suspended until verification is complete.

Deposits and withdrawals on koww are easy via bKash, Nagad, and Rocket. Please follow the payment guidelines below.

• Withdrawals must be made using the same payment method used for the original deposit.
• Withdrawals to third-party accounts are not permitted. Payments will only be processed to an account registered under the member's name.
• Withdrawals exceeding ৳5,000 are not permitted without completing KYC verification.
• In cases of suspicious transactions, koww reserves the right to hold payments pending the completion of an investigation.
• Koww follows international AML (Anti-Money Laundering) policies to prevent financial crime.

Koww regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms, which must be read before claiming. General bonus rules are outlined below.

• Bonus cash cannot be withdrawn directly. It becomes withdrawable only after the applicable wagering requirements have been met.
• The welcome bonus is available to new members one time only.
• Bonuses are generally valid for 7 days. Specific promotions may have different validity periods as stated.
• If bonus abuse is identified, the bonus will be voided and the account suspended.
• Wagering requirements also apply to winnings from free spins.
• Multiple bonuses cannot be active simultaneously unless a promotion explicitly states otherwise.

Koww reserves the right to modify, suspend, or cancel any promotion at any time. In the event of any bonus-related dispute, koww's decision shall be final.

All games on koww are certified and fair. Please follow the rules below while playing.

• Using any software, bots, or automated methods to play games is strictly prohibited.
• Collusion with other players is strictly prohibited.
• If an incorrect amount is deposited or withdrawn due to a technical error, koww reserves the right to make the necessary correction.
• Koww is not liable for disconnections during gameplay. However, game results will be preserved once the connection is restored.
• In live games, the dealer's decision is final. If there is any doubt, the game recording may be reviewed.
• For Sports Betting, specific rules apply if a team's lineup changes after a bet has been placed.

Koww believes gaming should be a source of entertainment, not addiction. The mental and financial well-being of our members is our top priority.

• Members can set daily, weekly, or monthly deposit limits at any time.
• A session timer can be set to send you an alert after a specified period of time.
• Self-exclusion allows you to deactivate your account for anywhere from 30 days to permanently.
• All support interactions regarding gaming-related issues are handled with strict confidentiality.

To learn more about Responsible Gaming, visit our Responsible Gaming dedicated page.

Koww may suspend or terminate an account without prior notice under any of the following circumstances.

• Providing false or misleading information.
• Operating multiple accounts.
• Evidence of bonus abuse or fraudulent activity.
• Threatening or harassing other members.
• Violation of applicable laws.
• Suspicious financial transactions.

Members may request account closure at any time. Any verified balance may be withdrawn prior to closure, however all bonus balances will be forfeited.

Koww always strives to provide a reliable and secure platform. However, koww is not liable for the following.

• Game interruptions caused by loss of internet connectivity or a fault with the member's device.
• Server issues on the part of a third-party game provider.
• Losses resulting from sharing account credentials with another party.
• Service interruptions due to unforeseen natural disasters or government directives.

Koww may update these terms and conditions at any time. Members will be notified by email or SMS for any significant changes.

Continuing to use the platform after any changes have been made will be considered acceptance of the updated terms. We recommend visiting this page regularly.

For any questions or complaints, please reach out to our support team: support@koww.bet