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At koww Responsible Play Means Fun & Safety Together

Gaming should be a source of fun, not stress. koww believes it's our responsibility to ensure every player has a safe and healthy gaming experience. Find out on this page how to enjoy gaming while staying within your limits.

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Our Commitment

The Core Pillars of Responsible Gaming

The tools and policies koww follows to ensure responsible gaming for all members.

Set Personal Limits

Set your own daily, weekly, or monthly deposit and betting limits. koww will not allow you to exceed them.

Self-Break Feature

Take a 48-hour, 1-week, or 1-month break whenever you need to clear your head. Your account will be automatically deactivated for the duration.

Self-Exclusion Program

For long-term self-exclusion, you can activate a permanent block lasting anywhere from 3 months to 5 years. Your account will be completely suspended during this period.

Session Time Alert

If you play for an extended period, koww will automatically send you a warning. You can also set your session to log out after a specified time.

Betting History & Analytics

View your detailed betting history to understand your gaming patterns. If anything unusual comes up, koww will flag it and notify you proactively.

Professional Support Referral

If needed, koww can connect you directly with professional gaming addiction support services — with complete confidentiality.

How to Use

Activate Responsible Gaming Tools

Enable these protection tools in just a few clicks from your koww account settings. No hassle involved.

Keep in mind: Once a limit is set, it takes 24 hours to come into effect. However, making a limit more restrictive can be done instantly.

1

Log in to Your Account

Log in to your koww account and click the profile icon in the top right corner.

2

Responsible Gaming Menu

Go to "Responsible Gaming" in your Settings. All tools are available in one place.

3

Choose a Limit or Break

Activate deposit limits, session time limits, self-breaks, or self-exclusion — whatever you need.

4

Confirm & Save

Save your changes. A confirmation will be sent to your email and the changes will take effect immediately.

Stay Alert

Recognize the Warning Signs

Gaming problems don't always appear suddenly — they tend to build up gradually. Watch out for the following warning signs.

Spending Beyond Budget

Spending money set aside for daily essentials on gaming, or attempting to play with borrowed funds.

Losing Track of Time

Losing track of how long you've been playing, or continuing to game at the expense of sleep or work.

Chasing Losses

Chasing losses by placing larger bets to recover money you've lost.

Hiding from Family & Friends

Lying to or hiding information from loved ones about gaming habits.

Discomfort When Not Playing

Feeling restless, irritable, or anxious when not playing.

Healthy Gaming

Habits of a Responsible Gamer

Koww wants gaming to always be a source of joy for you. Following these habits will keep it fun.

Set Your Budget First

Before you play, decide how much you can afford to spend — and stick to it.

Stick to Your Time Limits

Set a time limit for each session. Use a clock or alarm to keep track.

Take Regular Breaks

Take a 10–15 minute break every hour. Drink some water, go for a short walk.

Think of Wins as a Bonus

Don't think of gaming as a source of income. Celebrate your wins, and keep your chin up when you lose.

Keep up with other hobbies

Make time for family, friends, and other activities beyond gaming.

Don't hesitate to reach out

If you feel something is wrong, contact koww support or a professional organisation right away.

Check Yourself

Self-Assessment Questionnaire

Ask yourself the questions below. If you answer "Yes" to most of them, consider seeking support.

This assessment is entirely private. Your answers are not saved or shared anywhere. Answer honestly — this is just for you.

If 3 or more answers are "Yes" support@koww.betContact us at or enable self-exclusion directly from your account settings.

1

Do you often spend more than your set budget on gaming?

2

Do thoughts of gaming keep running through your mind even after you've stopped playing?

3

Have you continued gaming while neglecting family or work responsibilities?

4

After a loss, have you placed larger bets to try to win back what you lost?

5

Have you ever lied to or kept things from loved ones about your gaming habits?

6

Do you feel restless or irritable when you stop gaming?

7

Do you find yourself needing to bet more and more to get the same level of excitement?

8

Has gaming caused you financial or personal problems?

Learn More

Why Responsible Gaming Matters

At koww, we believe gaming should be a source of entertainment — not the center of your life. Responsible play isn't just about following rules; it's about putting your mental and financial wellbeing first, always. We want every member to live a healthy, fulfilling life long-term, and for gaming to be a positive part of that.

Online gaming is growing rapidly in Bangladesh, with people of all ages — especially younger generations — spending more time on digital platforms. This makes responsible gaming more relevant than ever. koww takes this responsibility seriously and is committed to supporting our members every step of the way.

Minor Protection

Koww strictly prohibits anyone under 18 from accessing the platform. Age verification is mandatory at registration, and identity is confirmed through the KYC process. We also recommend using parental control software to prevent underage family members from accessing the platform.

Financial Protection & Limit Management

One of the most important aspects of responsible gaming is staying within your financial limits. At koww, every member can set their own deposit limit, loss limit, and betting limit. Once these limits are in place, they cannot be changed for at least 24 hours — protecting you from impulsive overspending in the heat of the moment.

  • Daily Deposit Limit: Set the maximum amount you can deposit each day.
  • Weekly loss limit: Set the maximum amount you're willing to lose in a single week.
  • Monthly Budget Limit: Set a total gaming budget for the month.
  • Single bet limit: Set the maximum amount allowed per bet.
  • Session time limit: Set how long you want to play in a single session.

Gaming Addiction & Support

Gaming addiction is a real issue, and there's no shame in it. If you feel that gaming is having a negative impact on your life, seek help right away. koww's customer support team is ready to assist you with complete confidentiality. If needed, we can also connect you with professional counselling services.

Remember — asking for help isn't a sign of weakness; it takes real courage. koww is always here for you, not just as a gaming platform, but as a responsible partner.

Reality Check

Koww's Reality Check feature regularly reminds you how long you've been playing and how much you've spent. Seeing this information helps you stay aware of where you stand and make informed decisions at the right time. We want you to play consciously.

Need Help?

Our responsible gaming team is available 24/7. Feel free to reach out with any concerns.

Email
support@koww.bet
Response Time
Up to 24 Hours

Useful Pages

FAQ Terms & Conditions Privacy Policy About Us
18+

Koww is for users aged 18 and above only. Accounts found to belong to minors will be terminated immediately.

General Questions

Responsible Gaming FAQ

Find answers to the most frequently asked questions about responsible gaming here.

Yes. Once a self-break period ends, you can resume playing automatically. However, for long-term self-exclusion, you will need to contact the koww support team at the end of the period to reactivate your account.

Yes, lowering your deposit limit takes effect immediately. However, increasing the limit requires a 24-hour waiting period. This rule is in place to protect you from making impulsive decisions.

No. Once self-exclusion or a self-break is activated, all marketing communications are stopped immediately. No promotional emails, SMS, or push notifications will be sent.

Family members may reach out to support@koww.bet. However, due to privacy reasons, account details will only be shared with the account holder. Family members will be provided with general guidelines and information on support organisations.

To permanently close your account, email support@koww.bet. Our team will complete the process within 24 hours. You may withdraw any remaining balance before closure.

No. Using responsible gaming tools has no impact on your bonuses or rewards. koww believes safe gaming and enjoyable gaming go hand in hand.
Start Safe Gaming

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We want your gaming experience to always be a positive one. Enjoy the best games, bonuses, and rewards while staying within safe limits.

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