Your Privacy Fully Secured

This Privacy Policy explains how we collect, store, and use the personal information you provide when using the koww.bet website and mobile application.

Koww believes that every user's privacy is a fundamental right. That's why we've built a system from the ground up that maintains complete transparency in how your data is collected and used.

This Privacy Policy applies to all services, products, and platforms operated by koww. By using our platform, you are considered to have accepted the terms of this Policy.

Koww's services are not available to anyone under the age of 18, and we do not knowingly collect personal information from minors.

Koww only collects the information needed to provide our services and manage your account. Collecting unnecessary data goes against our policy. We typically collect the following.

• Information you provide directly when filling out the registration form.
• Technical data collected automatically while you use the platform.
• Information provided when contacting customer support.
• Information received from mobile banking providers during payment processing.
• Documents submitted for KYC verification.

Koww uses your data only for legitimate and necessary purposes. The primary purposes for which your data is used under our Privacy Policy are outlined below.

• Account Management: Your information is used to create, verify, and manage your account.
• Payment Processing: Financial information is used to process deposits and withdrawals securely.
• Customer Support: Your information is used to resolve issues and provide effective support.
• Fraud Prevention: To detect suspicious activity and maintain the security of the platform.
• Responsible Gaming: To monitor gaming behavior and provide warnings or support when needed.
• Service Improvement: For analytics and research to improve the user experience.
• Legal Obligations: To meet the requirements of applicable laws and regulatory authorities.
• Promotional Communications: To inform you about offers and bonuses, with your consent.

Koww does not sell or rent your personal information. However, limited data may be shared in the specific circumstances outlined below.

• Payment Providers: Only the minimum necessary information is shared with bKash, Nagad, and Rocket to process transactions.
• Game Providers: Limited information may be shared with third-party game providers for the purpose of operating games.
• Legal Authorities: Data is disclosed in response to a court order or a lawful request from a law enforcement agency.
• Auditors & Legal Counsel: Limited data may be shared to meet legal and financial audit requirements.
• Business Transfer: In the event of a company merger or acquisition, your data may be transferred — you will be notified in advance.

Koww uses cookies and similar technologies on its website to enhance your browsing experience and ensure the platform functions properly.

• Essential Cookies: To maintain login sessions and ensure platform security. Without these, the platform will not function properly.
• Functional Cookies: To remember your preferences, such as language and sound settings.
• Analytics Cookies: Platform usage is monitored to improve our services. This data is analyzed in aggregate form only.
• Security Cookies: To prevent fraud and unauthorized access.

You can manage or disable cookies through your browser settings. However, disabling certain essential cookies may limit access to some features on koww.

Koww employs industry-standard technical and organizational measures to protect your data. Our security practices are regularly reviewed and upgraded.

• 256-bit SSL/TLS encryption is applied to all data transfers.
• Stored data is protected with AES-256 encryption.
• Two-factor authentication (2FA) is available during the login process.
• Regular security audits and vulnerability assessments.
• Server access is restricted and under continuous monitoring.
• Data backups are stored in encrypted form at a separate, secured location.
• All staff are required to complete data protection training and comply with our internal policies.

Every koww member has specific rights over their personal data. We respect those rights and act on any request within 30 days of receiving it.

Koww does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.

• Account Information: Retained for up to 5 years after account closure (as required by law).
• Transaction Records: Financial records must be retained for up to 7 years in accordance with financial regulations.
• KYC Documents: Retained for up to 5 years following verification.
• Customer Support Records: Up to 3 years from the date of last contact.
• Log Files & Technical Data: Typically deleted after 12 months.
• Marketing Preferences: Records are kept for up to 3 years after opt-out to prevent unintended future contact.

Once the retention period expires, data is securely and permanently deleted or anonymized so that no individual can be identified from it.

If you have any questions, concerns, or complaints about our Privacy Policy, please get in touch with us. We take every request seriously.

Once a complaint is submitted, we will first attempt to resolve it internally. If the issue remains unresolved, you may escalate it to the relevant regulatory authority.